Privacy Policy


Adflex Marketing Pty Ltd (ABN 35 620 652 271) (“Adflex”, “we”, “our” or “us”) is committed to respecting the privacy of your personal information.

This Privacy Policy explains our policy for dealing with personal information that we collect through the following channels (the “Collection Channels”):

    • our online presence (each, a “Website”), including but not limited to and any of our related websites, social media pages, internal websites; and any of our mobile or tablet applications;
  • any other means through which you provide personal information to us, including either physically or electronically; and
  • any other means through which we lawfully collect personal information.


  1. We take our privacy obligations seriously and we’ve created this Privacy Policy to explain how we store, maintain, use and disclose personal information Unless given consent to do otherwise, we will only collect and use personal information as set out below.
  1. The personal information we may collect includes: your full name, gender, date of birth, home address, home telephone number, mobile telephone number, email address and workplace contact details. Personal information may also include information we may collect about your individual preferences.
  1. To keep up with changing legislation and best practice, we may revise this Privacy Policy at any time without notice. We will post any changes to this Privacy Policy on our Websites. We encourage you to check this Privacy Policy from time to time.
  1. In addition to the provisions of this Privacy Policy, there may also be specific and additional privacy and consent provisions that apply to certain Collection Channels. We recommend that you review these where applicable. In the event of any inconsistency between the provisions of this Privacy Policy and the other specific and additional provisions, the specific and additional provisions will prevail.


Adflex will collect personal information that is necessary for our function as a marketing and distribution company acting on behalf of various organisations (“our clients”), to promote and sell our clients’, suppliers’, certain third party’s’ products and services, or to procure applications for our clients’, suppliers’, certain third party’s and Adflex’s services or donor pledges for charitable organisations. The types of personal information collected and held generally include:

  • name;
  • contact details (e.g. address, phone, email);
  • credit card details;
  • bank account details;
  • personal ID numbers (e.g., driver’s license); and
  • date of birth.

We usually collect personal information from contracted marketing and/or distribution companies (including independent contractors of those marketing and/or distribution companies) who have obtained personal information from you.

We collect personal information for the purpose of marketing or distributing our clients’, supplier’s, relevant third party’s products, or for procuring applications from you for our clients’ services (such as applications for utilities or home efficiency services, charitable donations, licensed fundraising, or memberships).

You do not have to provide us with your personal information but, if you do not provide us with the information we require, we may not be able to assist you or provide you with the products or services you would like.

Adflex will, from time to time, receive and store personal information you enter onto our Website, provided to us directly or given to us in other forms.

Sensitive Information

Sensitive information includes: information relating to your racial or ethnic origin, political opinions, religion, trade union or other professional associations or memberships, philosophical beliefs, sexual orientation or practices, criminal records, health information or biometric information.  

Generally, we do not collect sensitive information. We will only collect and/or disclose sensitive information with your consent.

Use and Disclosure

We will disclose your personal information for the purposes for which it was initially collected, other directly related purposes, purposes to which you otherwise consent or as permitted or required by law.

The primary purposes include marketing products and services on our clients’ behalf and for administering the sale to you, your application, or donor pledge for, the products or services concerned. We will also provide your personal information to selected third parties to provide you with information about goods and services related to the primary purposes, including by way of direct marketing. If the personal information is to be used or disclosed for additional purposes, we will not do so without your consent.

After the collection of personal information, the information is usually passed from the independent contractor to the contracted marketing or distribution company then to Adflex/client (depending on the nature of the marketed service or product) or the third party supplier that may provide services to Adflex where the information is verified for completeness.

After verification, the information is disclosed and or provided to the ultimate product or service providers, so that they can provide their customers or donors the products or services they wanted.

Our clients will collect, use and hold the information in accordance with their privacy policies so that they can provide their customers with the products/services, which they purchased or applied for.

In some cases Adflex utilises the data capture services of a third party service provider located outside of Australia. Any contract with a third party service provider includes an obligation for them to comply with Australian privacy law and our Privacy Policy.

Data Quality

Adflex takes reasonable steps to ensure that the personal information we hold is accurate, complete and up-to-date.

Please contact us as soon as possible if you are aware of any changes required to your personal information. You are also able to access your information at any time to update or correct the information we hold by contacting us using the details below.

Data Security

We store and hold your personal information securely through physical and electronic means. We will take all reasonable steps to ensure that your personal information is not misused, lost, interfered with or subject to unauthorised access, modification or disclosure.

We will also take action as required to destroy or permanently de-identify any personal information about you that we no longer require.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Access and Correction

Under Australian privacy laws, you have a right to access the personal information that we hold about you. We will take all reasonable steps to correct any information you find inaccurate. Should we deny access and/or refuse to correct your personal information, we will provide you with reasons.

All requests for access or correction to personal information should be made to the Privacy Officer using the details set out below. A reasonable fee may be charged for providing you with access to your personal information.

Website and Cookies

When you access our Website, we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how users use our site, in order to improve our service.

We may also from time to time use cookies to analyse Website traffic and help us provide a better Website visitor experience. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies. You can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our Website.

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to these third party websites do not constitute sponsorship or endorsement or approval or these websites. Please be aware that Adflex is not responsible for the privacy practises of other websites. We encourage our users to be aware, when they leave our Website and to read the privacy statements of third party websites.


If you wish to complain about how we handle your personal information, please contact us using the details below setting out the details of your complaint, your name, contact details and any supporting evidence.

We will refer your complaint to the Privacy Officer who will investigate the issue and determine the steps (if any) that we will undertake to resolve your complaint.

We will contact you if we require any additional information and will notify you in writing of the outcome of the complaint. If you are not satisfied with how we have handled your complaint, you can contact us or contact the Australian Privacy Commissioner at

Contact us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact our Privacy Officer using the details below:

  • In writing: The Privacy Officer Adflex Marketing Pty Ltd   Level 1, Suite 3, 288A Victoria St, Richmond 3121